1. Exchange policy:
a. Exchange will be allowed if it is mentioned at the time delivery (e.g. – not same as size, color etc as given order) and additional delivery cost will be applied.
b. Hair product Exchange will be allowed if product not made trial (e.g. – not same as size, color etc as given order) & if it’s mentioned at the time of delivery. In this case additional delivery cost will be applied.
c. If damaged product is delivered it will be exchanged without additional cost and if it is mentioned at the time delivery.
d. If customer gave request within 24 hour to exchange the product (except hair products) it will be processed if desired product available, in this case extra fees will be applicable. But if the desired product not available then customer would wait till next availability.
e. If anyone confirm booking any hair product then it will no be exchange or not to be canceled. If anyone wants to cancel that order ( before or after delivery time), booking money will be non refundable. Only if he/she exchange the product in same category then booking money will be merged.
f. Pre ordered product cant be returned which made upon order after getting advance.
g. If anyone can proof that pre ordered product is not same color, same weight, same quality as described then it will be exchanged without any cost. No excuse will be entertained is this regards.
2.Return Policy :
a. Return will be allowed if it is mentioned at the time delivery & only if damaged product is delivered. No delivery cost will be applied. (Except hair product),
.b. Hair product Return will be allowed if product not made trial and only if products are not same as size, color etc as given order or damaged product .And if it’s mentioned at the time of delivery. In this case delivery cost will be applied.
c. No return will be entertained after receiving the product. & if
—– Incidental damage due to malfunctioning of product
— Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered.
d. Pre ordered product cant be returned which made upon order after getting advance.
e. If anyone can proof that pre ordered product is not same color, same weight, same quality as described then it will be exchanged without any cost. No excuse will be entertained is this regards.
3. Refund Policy :
a. If any of the products found stock out after receiving the payment customer will be notified & refund will be issued to the same way of completed payment. Refund will be completed within 7 working days.
b. For the guaranteed products, if applicable the refund/ new product customer will get refund within 7 working days after giving the request or he/she will get new product accordingly.
c. If any dispute occurred at the time of payment for any kind of system failure, requires any refund, it be done maximum within 10 Days after our acknowledgement.
d. Refund requests will be processed under mentioned situation:
a. Unable to serve with any product.
b. Customer returns any product without making trial.
When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our website to make your experience safer and easier. More importantly, while doing so, we collect personal information from you that we consider necessary for achieving this purpose.
Below are some of the ways in which we collect and store your information:
a. We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
b. We also store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses rosefashion.com.bd or advertisements and other content served by or on behalf of rosefashion.com.bd on other websites.
c. To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from rose fashion if your computer supports such capabilities.
d. Information about our customers is an important part of our business and we are not in the business of selling it to others.
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.